Sunday, April 28, 2013
Plausibility over Accuracy
Weick (1995, p. 57)
states, "Even if accuracy were important, executives seldom produce it."
"From the standpoint of sensemaking, that is no big problem" (Weick,
1995, p. 57). "The strength of sensemaking as a perspective derives from
the fact that it does not rely on accuracy and its model is not object
perception" (Weick, 1995, p. 57). "Instead, sensemaking is about
plausibility, pragmatics, coherence, reasonableness, creation, invention, and
instrumentality" (Weick, 1995, p. 57).
"Sensemaking, to borrow Fiske's (1992) imagery, 'takes a relative
approach to truth, predicting that people will believe what can account for
sensory experience, but what is also interesting, attractive, emotionally
appealing, and goal relevant' (p. 879)" (Weick, 1995, p. 57). Accuracy is
secondary in any analysis of sensemaking because, among other things, people
distort and filter information differently; extracted cues (or "points of
references") may have multiple meanings; and most organizational action is
time sensitive and a "speed/accuracy trade-off" exists (Weick, 1995, pp.
57-58).
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